PRACTICE NEWS & POLICIES

Find out important news items and practice policies at North Coburg Medical Centre.

NEWS

News, helpful links and resources

MyMedicare Patient Registration

The team at North Coburg Medical Centre are committed to providing all our patients with high quality heath care and advice. To assist in this process we are inviting patients to register with our practice under the new My Medicare initiative.

Learn more about MyMedicare benefits by accessing the Frequently Asked Question button below:

Download MyMedicare Patient Registration Form

Simply download and complete the registration form, and bring it into the practice.

If you have any issues we can assist and complete the process for you. Please call ahead if you need assistance on (03) 9354 1186 so that a staff member is available assist you. The practice will retain a copy of the signed form in your medical record.

Strengthening Care for Children

Watch this video to see how GPs at North Coburg Medical Centre and The Royal Children’s Hospital worked together on a study to strengthen GP’s care for children.

Practice Opening Hours – October 2023

The team at North Coburg Medical Centre aim to provide our patients with high quality medical care.

Due to a shortage of doctors we are experiencing some changes in business hours. Please call the clinic for our current opening hours and be rest assured we are working hard to ensure all our patients can see a doctor as soon as possible.

Current Opening Hours – October 2023 onwards:

COVID-19 IMPORTANT SAFETY INFORMATION

How are we helping to keep you safe?

1. All staff and patients are required to wear a mask when attending the practice.

2. Telehealth appointments are available – Please contact reception for details (03) 9354 1186.

3. Our staff have daily temperature checks.

4. Our staff disinfect high touch surfaces throughout the day.

5. Social distancing in place.

6. Patients are triaged when making an appointment over the phone and at reception.

If you have respiratory symptoms please advise staff before attending the clinic.

These efforts will help protect patients and staff during these challenging times.

Thank you for your help – North Coburg Medical Centre Team.

Covid 19 Vaccination Program

North Coburg Medical Centre is a free COVID-19 vaccination clinic.

Please book in for a COVID Vaccination booster by calling reception on:

PRACTICE POLICIES

Feedback, privacy, your rights and more

Unacceptable Behaviour Policy

North Coburg Medical Centre has a zero tolerance approach to aggressive, abusive or threatening behaviour towards our doctors, staff and patients.

Anyone behaving in this manner will forfeit their right to attend our practice and may be reported to the Police.

CCTV

CCTV surveillance is in use in public areas of North Coburg Medical Centre.  ISE Security manage and monitor our system and all queries or concerns regarding our security system can be directed to the practice manager.

Patients Rights & Responsibilities

Your rights include the following:

• To be treated with respect.
• To be provided with information regarding your medical condition and options regarding treatment, so that you can make informed decisions about your medical care.
• To be given appropriate privacy.
• To expect confidentiality regarding your care.

Your responsibilities include the following.

• To give accurate information regarding your health and current medical problems.
• To be considerate of staff and other patients.
• To provide at least 24 hours’ notice if you are unable to keep your appointment.

Privacy Policy

North Coburg Medical Centre collects, uses, discloses and stores your personal information in accordance to the National Privacy Principles under the Privacy Act 1988.

Please feel free to view our privacy policy (PDF 174kB).